Why is Training so Important?
If A business is said to be successful when in a long and continuous improvement can maintain the quality of products and service to every customer the same. Then how can I make can get a success like that? One of the keys is TRAINING.
Why is training so important?
In an enterprise that uses the system of franchise, one of the requirements which must be run by franchisees is the application of Standard Operating Procedure (SOP) is correct and consistent. It is not always easy to run, experience some of the franchisor’s many obstacles in its application, get let’s browse the cause:
- Franchisees come from various backgrounds with different backgrounds: since the beginning of the selection of franchisees should already described in the rules of the game, the franchise in many ways franchisees should be subject to the rules of the franchisor ‘s, therefore when in the selection process was felt there were things that will likely be a constraint, it is not enforced. Franchisor’s require franchisees which in addition have enough capital but also have a high commitment to enforce the rules.
- Franchisees tend to want to easily and inexpensively: rules often make people want to break it because is set to make some feel difficulty and cost, whereas the rise in violation of the rules will ultimately make the cost be higher again to fix it.
- Franchisees consider franchise system will run by itself: the misguided and wrong perceptions about the franchise is indeed a challenge unto itself, most assume that by running the franchise business system will work by itself and guarantee a successful effort.
- Less training: training Quality is determined by who, when such a trainer, where it belongs, how long time, how to methodology, what the material is and how evaluational.
- The high turn over of employees: in fact turn over employees at the restaurant is fairly high compared to other fields, many of the factors which cause this is the case, for example: working hours is too long a cause saturation and fatigue, remuneration system which is less good, less work, less directional, less communication coordination, competition is unhealthy and less motivation.
Lack of supervision: control is a major key to ensure a system running well or not, the control functions are often not running properly because of unclear assignment and delegation.